Head Therapist

To provide excellent customer service while performing massage therapies and body treatment as assigned by spa manager or supervisor. The general responsibilities include monitoring stock, promoting the lines of products to clients, keeping all working areas and equipment clean and organized.

Operations

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. 
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.

 Administration

• To update the Therapist Log Book.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines. 
• To respond to the change as indicated by the company.

• To have a complete understanding of and adhere to the company’s policy and procedures
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
• To report for duty punctually and wear the correct uniform with the name badge at all times
• To carry out the other duties as assigned by the management team
• To establish  good relationship and rapport with guests and colleagues
• To ensure the cleanliness and hygiene in work areas