Guest Services Agent

The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and standards are achieved. The GSA acts as a main point of contact for all hotel guests and works in harmony with all hotel departments to ensure all guests are wowed by our inspired location.

Responsible for greeting every guest upon arrival

Prepare documents and keys required for registration

Register arriving guests and assign rooms

Process guests' departures, calculate charges and receive payments 

Make, confirm, cancel and change reservations

Promptly and courteously attend to telephone calls and text messages, directing as appropriate

Provide information on hotel facilities and services 

Concierge services including booking activities, dining reservations and transport

Provide detailed information about points of interest in the area

Arrange services required for guests with special needs

Ensure guest special requests are efficiently completed

Store and retrieve luggage

Follow emergency and safety procedures

Provide direction to guests requiring guidance and offering any further assistance, as required •

Training of new team members

Be an ambassador of Nita Lake Lodge and Whistler

Other related duties as assigned by the Front Office leadership tea

Contribute to a positive team atmosphere

Post-secondary education an asset, but not mandatory

Tourism & Hospitality experience preferred

Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)

Feel comfortable working in a fast-paced environment requiring multitasking

Strong problem-solving skills required

Excellent customer service and conflict resolution abilities

Knowledge of property and Whistler area