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Guest Relations Officer - Paradis Beachcomber

At Beachcomber Resorts & Hotels, we believe in nurturing talents and growth. We are actively looking for outstanding candidates to apply.

Responsibilities:

Welcomes and greets guests promptly and politely as per Hotel standards and procedures;
Assists in organizing special events such as weddings, dinners, cocktails as per guest demand;
Maintains a close liaison with travel agencies regarding information of clients’ needs, special requests and VIP treatment;
Provides all necessary information and assistance as instructed by the Guest Relations Manager to all clients during their stay at the hotel;
Converses with guests to obtain feedback on quality of services and suggestions, if any for improvement and relays this information as per Hotel policy.

Candidate Profile:

Higher School Certificate or equivalent;
Diploma in Hospitality Management or equivalent;
Previous professional experience in related function will be an advantage;
Good communication and organisational skills;
Should possess a pleasant and outgoing personality;
Strong customer service orientation and problem-solving abilities;
Ability to remain calm and professional in high pressure situations;
Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;
Fluent in written and spoken English and French;
Knowledge of a third language will be a definite advantage.

NEW MAURITIUS HOTELS LIMITED – Beachcomber HOTELS