Functional Consultant

NA

SUMMARY OF ROLE

The Functional Analyst/Consultant will be required to collaborate with clients to gather, analyze, and document business requirements, translating them into system designs and customized solutions for the technical team. He/She will be required to act as a mediator between the technical team and the client. The Consultant will also need to provide ongoing support, training, and optimization to ensure effective software implementation and client satisfaction.


JOB DESCRIPTION 

•	Collaborate with clients and stakeholders to understand and document business needs, processes, and requirements.
•	Conduct workshops, interviews, and discussions to gather comprehensive project requirements.
•	Translate business requirements into functional specifications and system designs.
•	Configure and customize software to meet client needs while ensuring alignment with best practices and standards.
•	Identify areas for process improvement within client workflows and recommend optimization strategies.
•	Analyze current processes to determine gaps, inefficiencies, or redundancies.
•	Work closely with project managers, developers, and other consultants to ensure timely project delivery.
•	Coach team members in understanding system functionalities and the ecosystem.
•	Assist in project planning, creating timelines, and status reporting to keep stakeholders informed.
•	Develop and execute test cases to validate that solutions meet business requirements.
•	Facilitate user acceptance testing (UAT) by working with end-users to ensure solution accuracy and usability.
•	Assist in the data migration lifecycle, i.e., collection, cleansing, mapping, and migrating
•	Create training materials, documentation, and user guides to help users understand system functionality.
•	Conduct training sessions and provide post-go-live support to help users adapt to new systems.
•	Offer ongoing support, troubleshooting, and enhancements based on user feedback and evolving business needs.
•	Regularly review system performance and suggest updates or improvements for optimization.
•	Serve as the primary point of contact between technical teams and business stakeholders.
•	Foster strong client relationships by proactively addressing issues and providing insights into solution performance.

JOB REQUIREMENTS

Qualification and Experience
•	Bachelor’s degree in IT or any related field
•	Minimum 2 years of working experience in similar position
•	At least 1 year of proven functional experience in Microsoft Dynamics 365 Finance & Operations implementation/support or other accounting ERP or Human Resources solutions 
•	Proficiency in Power BI and SQL databases is an advantage
 
SKILLS & COMPETENCIES

•	Excellent functional knowledge of Human Resources, Accounting and Finance
•	Proficiency in all Microsoft Office applications: Word, Excel, PowerPoint
•	Strong presentation and relationship skills
•	Ability to communicate effectively with clients, colleagues, and management
•	Excellent written and verbal communication skills (French and English)
•	Ability to work both in a team and independently and to manage own workload
•	Logical, analytical, and creative approach to problem-solving
•	Good customer-focused and quality oriented
•	Effectively demonstrates teamwork, problem solving, demonstrate the ability to quickly acquire knowledge
•	Ability to coach team members and share knowledge proficiently