Front Office Supervisor (Preskil Island Resort)

Preskil Island Resort is looking for competent, committed, passionate, creative and enthusiastic for the post of front office supervisor.

Duties & Responsibilities:

• Ensure outstanding customer care at all times
•  Maintains a friendly, cheerful and courteous manner at all times
•  Accurately answer inquiries from potential guests and accepts hotel reservations
• Responds to telephone and in-person inquiries from potential guests and accepts hotel reservations
•  To prepare the Duty Roster for the department, taking into consideration special requests made by team member, such as special leaves
•  To plan in advance the manning for the department by taking into consideration the workloads
•  Allocation of rooms and checking of allocated guest rooms prior to guest arrival
•  The monitoring and maintaining of all guest check-ins and checkouts
• Ensure correct handling of groups – arrivals, luggage, account instructions, departures, staffing levels for groups

•  Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

• Maintaining a strict control of all accounts, daily follow-up where required and verifying of all walk-ins method of payments

• Daily checking of accounts, ensure all manual postings are done and late charges accounted for