- Take part in training and implement accordingly
|
- Conduct daily briefing and delegate task
|
- Conduct and ensure that employees receive adequate and satisfactory on-the-job training
|
- Keep his superior informed about all unusual matters concerning any plans affecting his/her area
|
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
|
- Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
|
- Assist in the building of an efficient team by taking interest in their welfare, safety and development
|
- Coordinate & supervise activities to ensure optimum care and assistance to guests
|
- Establish and maintain effective employee relations
|
- Ensure high level of quality services are delivered to guests at all times
|
- Handling and monitoring of guests complaints and the relevant follow up action required
|
- Ensure checking-in and checking-out all Hotel guests in a timely and courteous manner
|
- Assist his superior in ensuring a proper manning during the shift
|
- Assist his superior in managing the budget efficiently and effectively
|
- Ensure that daily miscellaneous reports are sent to direct reporting line
|
- Ascertain that check lists are dully filled and signed
|
|
- Ensure respective TMs are operating as per Quality Management System
|
- Ensure respective TMs are operating as per S&H regulations and policies
|
- Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
|
- Keeping the Superior informed about all unusual matters concerning any plans affecting his/her area
|
- Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
|
- Ensure proper follow-up of all entries in the Log Book
|
- Keep correct Guests details on the system
|
- Check list of arrivals, departures and billing of guests to ensure correct inputs
|
- Update occupancy list and submit copy to porter and receptionist / telephone operator
|
- Keep updated on list of arrivals and departures and plan activities of the day
|
- Comply with all the sustainability commitments and practices implemented within business units
|
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
|
