Front Office Supervisor
- Pamplemousses
- Not disclosed
- Permanent
- Added 14/10/2024
- Closing 13/11/2024
Primarily supervises front office team members to ensure efficient and smooth operations for guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
•Ensure outstanding customer care at all times
•Maintains a friendly, cheerful and courteous manner at all times
•Accurately answer inquiries from potential guests and accepts hotel reservations
•Responds to telephone and in-person inquiries from potential guests and accepts hotel reservations
•Allocation of rooms and checking of allocated guest rooms prior to guest arrival
•The monitoring and maintaining of all guest check-ins and checkouts
•The correct handling of groups – arrivals, luggage, account instructions, departures, staffing levels for groups
•Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
•Daily checking of accounts, ensure all manual postings are done and late charges accounted for
•Maintaining a strict control of all accounts, daily follow-up where required and verifying of all walk-ins method of payments
•The correct handling of all messages and the prompt deliver of such to the Information Desk
•To ensure the proper recording and accuracy of all information and messages regarding individuals and groups in the computer
•Supervise daily shift process ensuring all team members adhere to standard operating procedures
•Monitoring the correct replying to reservations correspondence (telephone, fax, e-mail, and letters)
•Train, direct the work of, resolve issues/ problems and coach and counsel the front desk team members to ensure a quality operation
•Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
•Cross check all billing instructions are correctly updated
•Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
•Channelling of all reservations and group inquiries to the “Central Reservation Office”/ Attaché Commercial)
•Assisting of guests with regard to booking of tours, taxis, maps and general information
•Ensuring Luggage room is kept clean and tidy at all times
We believe in equal opportunities
We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.
