Front Office Officer

Candidate's Profile: • SC level or equivalent, professional training and experience • 2 Years experience in a related position • Fluent both in English and French.

Main Responsibilities:

• Take part in training and implement accordingly.
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area.
• Welcome Guests and prepare check-in & check out procedure for all guests.
• Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment.
• Accompany Guests in their room.
• Assist Guest in dealing with foreign currencies.
• Ensure proper delivery of all messages to Guests through porters.
• Follow-up on all Guests requests and complaints and provide feedback.
• Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport.
• Coordinate Guests wedding and any other special events
• Give relevant and up-to-date information to guest.
• Operate the telephone system.
• Collect Guests comments.
• Compile Guests preferences
• Prepare guest’s invoice and receive payment for settlement of accounts before checkout.
• Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department.
• Handle cash float and keep records of all transactions with respect to the central safe.
• Ensure that all telephone charge slips are transmitted to cashier.
• Promote upselling.
• Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
• Ensure that all interfaces are running, and all sales are booked to the guest ledger.
• Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
• Booking of all sales before the day’s closing & daily closing of WINhms.
• Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the departments.
• All adjustments must be explained or appropriately documented.
• Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor.
• Take requests for wakeups and ensure that such calls are made.
• Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment.
• Prepare daily events and forward to all departments.
• Obtain all the relevant information from the previous shift and pass this on to the next shift.
• Administer internal keys (restaurant, store, etc.)
• Transfer information from registration cards to system and classify them.
• Compile daily revenue reports and any other ad hoc reports.
• Take regular part in meetings and shift handovers.
• Responsible for orderly filing of all reports and documents
• Comply with all the sustainability commitments and practices implemented within business units.
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.
• Job Location in Pamplemousses, Riviere du Rempart & Port Louis.