Field Support Technicians – Printing and Scanning

The job incumbent will be responsible for installation and support of Printing and Scanning Production Equipment and platforms.

He/She will:

>   Provide installation, troubleshooting and repair services to our customers on printing equipment;

>   Offer technical support to customers both onsite and remotely;

>   Follow guidelines and best practises and suggest improvements as required;

>   Ensure customer satisfaction while aligning to the company’s objectives;

>   Provide optimal information, guidance, and support to all stakeholders;

>   Prepare reports with information summaries and analysis.

Profile of ideal candidate:

>   Good mastery of production Colour laser printing hardware troubleshooting and maintenance

>   Experience with Xerox Production Printing Equipment or equivalent.

>   Experience in colour management software and techniques is a definite advantage

>   HSC holder

>   A Diploma or Degree in Mechatronics or Electronics  or any equivalent combination of education

>   Good practical knowledge of electronics and/or printing and scanning equipment

>   A minimum of 2 years relevant work experience in a similar position

>  Very good communication and interpersonal skills

>   Dynamic, pro-active and pleasant personality

>   Very good mastery of written and spoken English.