Executive Assistant Manager- Rooms Division

DUTIES AND RESPONSIBILITIES:

• Oversees all the major operations of the Rooms Division – Reservations, Front Office, Guest Relations, Villas and Housekeeping.
• Network with the other departments to exchange collaboration and information to ensure smooth operations in all areas of guest service.
• Ensure that all premises and equipment in departments falling under her responsibility are kept in an optimum state of maintenance.
• Set and maintain guest service quality standards in line with the policy of the Group and the hotel.
• Set and maintain standard operating procedures for key processes in all departments falling under her responsibility.
• Liaise between guests and the hotel in resolving issues, with a special attention to the German clientele.
• Perform as duty management as per established schedule.
• Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to throughout the Rooms Divisions operations.
• Monitor revenue and take appropriate steps to optimise sales and revenue in all departments falling under her responsibility.
• Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget.
• Produce and publish statistics and report as per established schedules.
• Promote the Company Culture and ensure all the staff of her division adhere to and observe the Hotels Constance Credo.
• Ensure that the manning is maintained at the appropriate levels in all areas falling under her responsibility.
• Recruit, interview and hire staff as per the established policies and procedures
• Supervise the scheduling of staff in areas under her responsibility to optimise productivity through proper deployment of staff.
• Effectively coach, counsel, discipline, and assist department personnel in developing skills to further their careers.
• Collaborate with Constance Academy by regularly offering her competence to conduct training sessions for the staff of the hotel as well as personnel under her supervision.
• Evaluate staff and administer the Performance Management System.
• Set, maintain and operate proper communication channels and instance within the areas under her direct supervision.

Candidate Requirements:

• A minimum of 3(three) years of experience in a similar role or as Director of Rooms in an international 5-star hotel
• Degree in Hotel Management or equivalent qualification
• Fluent in English, a second language is a plus (French, Italian, German etc)
• Experience working in top of the range luxury island resorts in tropical locations will constitute a definite advantage.
• Previous experience in a large luxury resorts of over 250 rooms and more than 6 F&B Outlets, with refined catering for the discerning and demanding traveler.
• Excellent leadership and communication skills with the ability to maintain the highest standards and implement company policies. 
• Proven experience in working with budget, P&L, forecasting, food cost management and inventory controls
• Proven leadership capabilities Strong leadership skills with ability to coach, mentor, train and develop your team members
• Experience in working in a multi-cultural team