DELIVERY CHANNEL OFFICER

KFC is currently looking for a Delivery Channel Officer for its Operations.

Assist the Delivery Channel Manager in the preparation of

• Develop and prepare the Annual Operating Plan for the Delivery Channel, including setting channel targets, budget allocation, and resource management.
• Oversee daily monitoring of key performance indicators (KPIs) for the delivery channel, including customer acquisition, active user metrics, and delivery times (with a focus on deliveries completed within 30 minutes).   As per Yum standards
• Manage recruitment, salary, and motorbike schemes for delivery riders. Monitor and assess rider performance against
• Monitor the Profit & Loss (P&L) statements for the Delivery Channel to ensure profitability and drive financial performance.
• Collaborate closely with delivery platform service providers to enhance and optimize the delivery experience.
• Address issues highlighted in Customer Callback reports to maintain a customer satisfaction rate of over 80%. As per Yum standards
• Work in conjunction with the Area Manager (AM) and Regional Restaurant General Manager (RGM) to ensure the delivery channel is prepared and operationally ready on a daily basis.
• Partner with the Restaurant Training Manager to ensure that drivers are fully trained on Delivery Standard Operating Procedures (SOPs).