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Customer Support Officer

  • Plaine Wilhems
  • 21,000 - 30,000
  • Permanent
  • Added 10/10/2024 
  • Closing 09/11/2024
  • Laxmee Banghsing
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Delivoo Ltd is seeking for a Customer Support Officer to join our team. As a CSO, you will be responsible for providing exceptional customer support to our clients and partners .

 

Responsibilities and Duties

  • Handle inbound calls from customer and partners promptly and professionally serving as first point contact for the company.
  • Troubleshoot issues related to account management, order discrepancies, and product information on website.
  • Escalate unresolved issues to the appropriate internal teams when necessary
  • Maintain a positive and empathetic attitude towards customers at all times
  • Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution
  • Update customer records in the system and ensure accurate tracking of all interactions.
  • Collaborate with other departments such as Sales and logistics to resolve customer concerns and provide timely solutions
  • Stay informed about new products, services, and promotions to provide accurate and relevant information to customers
  • Contribute to team goals by meeting individual and department service targets such as response time, resolution rate, and customer satisfaction.
  • Assist Customer Care Manager and Customer Support Executive for other cognitive jobs assigned to you .

 Other Additional Requirements :

Can do attitude

Good team Spirit

Able to use help desk software and remote support tools

Able Communicate in French and English

Problem-solving skills

Patience when handling tough case.

 

Mascon International Business Service

Mascon International Business Service

 

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