Customer Support Officer

Delivoo Ltd is seeking for a Customer Support Officer to join our team. As a CSO, you will be responsible for providing exceptional customer support to our clients and partners .

Responsibilities and Duties

• Handle inbound calls from customer and partners promptly and professionally serving as first point contact for the company.

• Troubleshoot issues related to account management, order discrepancies, and product information on website.

• Escalate unresolved issues to the appropriate internal teams when necessary

• Maintain a positive and empathetic attitude towards customers at all times

• Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution

• Update customer records in the system and ensure accurate tracking of all interactions.

• Collaborate with other departments such as Sales and logistics to resolve customer concerns and provide timely solutions

• Stay informed about new products, services, and promotions to provide accurate and relevant information to customers

• Contribute to team goals by meeting individual and department service targets such as response time, resolution rate, and customer satisfaction.

• Assist Customer Care Manager and Customer Support Executive for other cognitive jobs assigned to you .

 Other Additional Requirements :

Can do attitude

Good team Spirit

Able to use help desk software and remote support tools

Able Communicate in French and English

Problem-solving skills

Patience when handling tough case.