Customer Service Representative

We are seeking a detail-oriented Customer Service Representative with a basic understanding of the products we sell. Key role: provide exceptional service to our customers by handling inquiries, processing orders, and resolving issues promptly.

In and Out Trading Ltd is a leading provider of high-quality valves and related products. We pride ourselves on delivering exceptional customer service and advice to our customers.

We are looking for a dedicated and with hardware or related industry experienced Customer Service Representative to join our team and help us continue to provide outstanding service. Your role is crucial in ensuring a positive shopping experience by providing guidance, resolving inquiries, and building lasting relationships with our clientele.

Key Responsibilities:

• Assist customers with their inquiries regarding valves and related products.
• Provide detailed information on product features, applications, and compatibility.
• Resolve customer complaints and issues promptly and professionally.
• Process sales transactions accurately and efficiently.
• Maintain a clean and organized sales floor.
• Collaborate with team members to improve overall customer satisfaction and store performance.
• Gather customer feedback and report it to management to help improve services and product offerings.