Customer Service Officer (2503-CSOF)

Our client in the agricultural sector is seeking to recruit a Customer Service Officer who will report to the Customer Service Lead. The incumbent will liaise with buyers once sales contracts are finalized and ensure goods are delivered on time.

Responsibilities:

• Ensure payment receipt is as per agreed payment terms and conditions and as per specifications.
• Ensure full customer satisfaction with high champion culture.
• Efficient and effective communication as and when required.
• Effective follow up of all details concerning quantity, type of product, format, shipping plan.
• Follow up on order detail: quality, type, format, and shipping schedule.
• Proper invoicing and follow up on settlement of invoice.
• Feedback to customers, whenever required.
• Liaise with all stakeholders to ensure zero occurrence on delivery date, quality, quantity, documentation required.
• Handling customer complaints effectively and close the loop.

Profile:

• HSC /A level.
• Diploma in Customer Relationship Management or at least 3 years’ experience in Order Management Process (preferably export customers).
• Advanced skills in Microsoft Office tools.

Skills:

• Positive attitude.
• Organized and focused on details.
• Fluent in English and French (both oral and written).
• Team Player.
• Good negotiating skills.
• Ability to build relationship with stakeholders.
• Proactive.