Customer Service Agent
- Moka
- 21,000 - 30,000
- Permanent
- Added 28/03/2025
- Closing 15/04/2025
- Marie Hein
Customer Service Agent – Fleeti Indian Ocean Join Fleeti to support various projects across Mauritius, the Indian Ocean, and Africa. 5 positions available! Assist clients, manage reports, and ensure equipment functionality. Operating hours: 7 AM to 11 PM, Monday to Sunday.
Customer Service Agent x 5
Department: Customer Service
Supervisor: Service Center Leader
Mission
As Fleeti Mauritius continues its expansion in the region, we are seeking a dedicated Service Center Agent to ensure the smooth operation of our customer support services. We need a detail-oriented individual who loves engaging with customers and thrives in a fast-paced environment. The role involves leading our service center team, addressing client inquiries, maintaining high customer satisfaction, and overseeing the preparation and delivery of weekly customer reports.
Key Responsibilities
Ensure a seamless customer experience.
Master our platform to effectively assist clients in its usage.
Train and onboard clients on the use of our tools.
Manage weekly, monthly, or on-demand client reports.
Ensure the proper functioning of client-installed accessories and equipment.
Respond efficiently to daily client requests.
Master Excel and Ticketing tools
Operating Hours
On Shift Basis – Opening hours:8:00 AM - 11:00 PM
Days: 7 days a week on a rotational shift basis
Candidate Profile
Education: Bachelor’s degree or experience in customer service is preferred, but your attitude and mindset are what truly matter at Fleeti.
Mindset: You are proactive, unafraid of challenges, and take initiative to stay in control.
Skills: Comfortable with digital solutions and SaaS platforms; precise, organized, and detail-oriented.
Language: Fluent in both French and English.
Software Proficiency: Skilled in using software like Excel and Ticketings solutions (VOIP and Ticketing services).
Personality: You love working with a laptop, have strong communicationskills, and genuinely enjoy helping others. You are persistent, a team player, and never let your colleagues down.
Benefits of Working with Fleeti
A modern and flexible work environment.
Opportunities for professional growth in a dynamic startup setting.
Be part of a proactive and motivated team.
Collaborate with passionate and interesting people.
Fleeti Tracking Ltd
- Workshop17, Les Fascines, Vivea Business Park, Saint Pierre, Mauritius