Customer Service Agent

NetCommerce Ltd is looking for inspired, customer service orientated candidates to join our team.

- Min 1 Year Experience in a call centre NON-NEGOTIABLE
- Computer literate

-Excellent written communication skills (English)

-Exposure to email communication and online chat support call centre environment

Key Competencies
            written communication skills

Typing Skills

• • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • Able to work independently
  • adaptability
  • team work
  • stress tolerance
  • resilience

Duties: 

 
• handle customer inquiries email and chat
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information 
• process orders, forms and applications
• identify and escalate priority issues
• route enquiries to appropriate resource
• document all interactions according to standard operating procedures

- Systems Training will be provided.