Customer Service Administrator

The Customer Service Administrator shall contribute to execute the order process management.

NATEC MEDICAL LTD.

Natec Medical Ltd is an integrated design, development and manufacturing company specialized in Percutaneous Interventional Medical Devices for the global market. Natec Medical's client base is represented on all 6 continents, with Asia being our largest zone.

The CSA is responsible for immediate internal and external communication with respect to customer orders planning and status. S/he shall carry out customer satisfaction surveys and analyse data; Put in place actions with the Sales Manager to improve customer experience. The CSA will also be responsible to draft quotes, proforma invoices and other necessary Sales & Marketing process related documents and maintain client records.

Main Responsibilities

Order process management:

-         Order acknowledgement and management in ERP system

-         Delivery plan monitoring with Operations team – from order till shipment

-         Monitoring of client ordering trend versus forecasts

 Customer Service:

-         Communication - internal and external, upwards and downwards communication on a need to know basis

-         Customer satisfaction surveys

 Sales Administration:

-         NDA drafting

-         Quotes, Proforma Invoices, and other sales related documents creation

-         Electronic and paper file maintenance for customers

ERP system updates (product codes, contracts updates)

Skills:

    Microsoft Office

    ERP – Sage X3

    Understanding of Customer Psychology

    Interpersonal Skills

    Analytical Skills

    Attention to details

    Problem Solving

    Teamwork

    Time Management 

    Results oriented

Experience:

Bachelor Degree in Customer Service and/or Sales and Marketing field plus 3 to 5 years’ experience.

Benefits:

-          Training plans

-          Medical Insurance

-          Team Building

-          Transport

We invite you to join us and reach the opportunity to work in a company with a friendly work environment and the possibility to learn and grow in competences.

We thank you for your interest in our Company!