Customer Experience Assistant

The CX Assistant will support the team in the digitization, automation and communication project on a temporary basis.

Main Duties and Responsibilities:

• Contribute to the review of the digital platforms
• Prepare the CRM and subsequently identify issues of hindering digital use
• Identify concerns of the customer journey and propose actions to correct them
• Contribute to the testing of products and services
• Monitor cases and analyse Voice of Customer
• Monitor and close loop the VOC from CSAT surveys and take appropriate actions.
• Proceed with sanity checks of customers’ platforms (www.emtel.com, Facebook., etc.)
• Contribute to the review of communication at all customer touch points
• Propose solutions to re-design self-service solutions which provide customers the opportunity to digitally self-serve

Required Qualifications and Experience:

• Minimum diploma holder in management, marketing or communication
• One (1) year of experience will be an advantage

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Good knowledge of Microsoft Office Tools
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.