Consultant Customer Care - Tier 3 (LUX)

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Duties and Responsibilities

As part of the Customer Care team for Luxembourg, your duties and responsibilities will be :

• Design, develop and maintain custom reports, interfaces and applications for Luxembourg clients
• Actively participate in design workshops with clients
• Maintain and update the product more specifically payroll configurations and interfaces for Luxembourg clients to ensure compliance with legislation
• Provide level 3 support for all Luxembourg applications and assist Customer Care consultants in the resolution of incidents within agreed SLAs
• Assist in the migration of existing legacy applications
• Work efficiently on development tasks in accordance with the client needs and SD Worx methodology and standards
• Perform code reviews independently, assist in developing revisions and log defects/deficiencies
• Ensure code satisfies design specifications and complies with product standards including security and data protection standards
• Create well designed, testable, efficient code
• Maintaining code quality across projects
• Fix all detected errors in accordance with agreed schedule
• Resolve design problems and ensure documentation completeness
• Assist in preparation, production and deployment of releases
• The refactoring of existing code in compliance with new standards
• Writing of technical documentation
• Act as a technical expert for Luxembourg and work in collaboration with different teams to ensure smooth infrastructure upgrades and maintenance activities

Other tasks can be assigned by the Team Lead or Manager.

Education & Experience

• Bachelor’s degree in IT or IT related field
• At least 5 years’ experience of working as a Full Stack or Back End Developer
• Technologies: C#, VBA, .Net Core 3.0, .Net Framework, SQL, Angular
• Comfortable working with legacy technologies to migrate them to newer technology stacks
• Strong analytical, design and problem-solving capabilities
• Experience working with ETLs and developing interfaces
• Experience in Unit Testing and Integration Testing
• Knowledge of cloud platforms Azure, and AWS
• Understanding of tracking and versioning systems (TFS, Git, Azure DevOps, ...)
• Excellent written and verbal communication in French and English
• Experience in developing HR and Payroll systems would be a plus

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.