Client Executive

The Client Executive acts as the corporate brand ambassador to promote, uphold, enhance, and safeguard the image and reputation of the company by providing a high standard of quality service to a high-net-worth diverse clientele.

The Client Executive will act as the corporate brand ambassador to promote, uphold, enhance, and safeguard the image and reputation of the company by providing a high standard of quality service to a high-net-worth diverse clientele. 

Key Responsibilities: 

• Assume responsibility for the day-to-day operation of the clients' portfolios by performing varying corporate and fiduciary administrative tasks;
• Ensure successful onboarding of client & incorporation of businesses in line with good governance principles and applicable laws;
• Conduct regular reviews of files to ensure that they hold up-to-date documents/information as prescribed by the company protocols, laws & regulations;
• Adhere to set guidelines in respect of drafting, filing and classification of information;
• Conduct self-review of work/files to ensure that information is accurate and compliant prior to submitting to higher levels for endorsement;
• Pro-actively prepare and plan meetings by ensuring that relevant information, dates & documents has been effectively communicated to all parties;
• Take notes and draft concise, accurate minutes of meetings and ensure a timely delivery of quality work to parties concerned;
• Prioritize and organize workflow and ensure constant monitoring of files to meet deadlines;
• Display confidence in delivering client solutions and swiftly escalate issues for resolution;
• Process and monitor bank transfers, payments and FX transactions while maintaining proper records to ensure compliance with statutory obligations and avoid penalties;
• Conduct research from relevant sources to enhance knowledge and have a proper understanding of the clients' business as well as legal/regulatory implications;
• Apply practical knowledge when drafting minutes, resolutions, and other documents;
• Makes effective use of appropriate checklists, policies and procedures when effecting a transaction;
• Regularly record accurate information on the time management system for billing purposes.

Compliance and KYC

• Comply with internal, statutory and regulatory requirements in all areas of work;
• Ensure that all necessary statutory filings are done accurately, within deadlines to avoid penalties;
• Ensure proper verifications of client data according to the CDD principle;
• Perform customer due diligence on client files as assigned and escalate any potential threat/suspicious transactions promptly.
• Identify suspicious transactions and make relevant reports

Broader Contribution

• Develop sound knowledge of all applicable company guidelines and practices;
• Participate in the company's training initiatives and collaborate with junior levels as required;
• Cultivate a cordial relationship with internal & external stakeholders with the aim of improving ease of doing business and creating new business opportunities;
• Perform as required, after discussion and mutual understanding, any other related duties

Key Requirements:

• Either a Degree in Law and Management or a Professional Qualification (ICSA/STEP);
• At least 3 years of working experience in a similar position in a Management Company ;
• Good Knowledge and understanding of: o Legal and Regulatory framework, including Codes, FIAMLA Act, GBC, AC and KYC Standards; o Company Secretarial duties and Board matters; o Corporate and Trust Administration Functions, Compliance and Good Governance principles;
• Good understanding of the regulatory laws involved in servicing a variety of clients with portfolios of various complexities

Key Skills:

• Good company secretarial skills with the ability to draft resolutions, minutes and other relevant documents;
• Has excellent customer service skills;
• Has strong planning, organizing and coordinating skills backed by sound time management skills;
• Is analytical and is able to produce accurate, clear and concise work;
• Can juggle between priorities efficiently to deliver within set deadlines;
• Is committed, confident and results-oriented;
• Display sound judgement when resolving issues and taking decisions;
• Has excellent written and verbal communications skills in both English and French;
• Is a team player and can collaborate effectively with stakeholders;
• Is autonomous, self-disciplined and can productively work remotely;
• Is able to operate in a fast moving, demanding and high-pressure environment;
• Is a quick learner with the ability to apply knowledge appropriately.