Client Care

Carrying out various front office activities in client service:

• High focus on high-quality client service for clients of Intrum AG & InkassoMed AG
• Daily business: processing written correspondence, ensuring that relevant dossiers and documents are forwarded to the case opening department, inbound telephone calls, agenda processing, suspending cases, closing cases, importing payments, checking monthly statements, cancellations and other administrative tasks.
• Handling difficult conversations and complaints and initiating measures for de-escalation
• Co-responsible for the correct maintenance of entries in databases (Salesforce and production system)

Carrying out various back office activities in client service:

• Ordering documents from major clients (SALT, UPC, Sunrise etc.) and register these documents in the internal database (Recash)