This job is expired
Card Officer
- Port Louis
- Not disclosed
- Permanent
- Added 19/03/2024
- Closing 05/04/2024
The job holder has the responsibility to oversee overall activities of card operations and comply with requirement from card associations.
Key responsibilities:
- Sound knowledge of card operations
- Applicants to be solution driven and results oriented
- Ability to liaise with card associations and third-party processor
- Monitoring of transactions and knowledge of chargebacks
- Maintain relationship with suppliers, card associations and other third parties
- Participation in new projects
- Ability to review process and provide rational solution
- Provide digital solution as far as possible and have a paperless and eco-friendly mindset
- Ability to take ownership of internal and external customer complaints and resolve conflicts and manage their expectations, as well as determine customer needs and provide appropriate solutions to them
- Applicants are required to have problem-solving skills to approach problems logically and with good judgment and make appropriate decisions on behalf of the customer to ensure the appropriate customer outcome
Technical skills, Knowledge and Competencies
- Excellent knowledge of Card and Digital products
- Outgoing and enthusiastic while still maintaining a professional image at all times.
- Cooperative and willing to assist others with heavy workloads.
- Excellent Microsoft Office and electronic diary management skills.
- Good time management skills, able to work under pressure and deliver to tight deadlines.
- Good social skills displayed when dealing with a range of people and situation.
- Strong multi-tasking ability.
- Excellent ability to make sound decisions within scope of the job.
- Excellent written and verbal skills.
- Strong organizational skills, accurate and attentive to details.
- Ability to adapt to change.
- Ability to work independently as well as with others.
Experience & Qualifications:
- At least 3 - 4 years’ experience in the Banking sector.
- Bachelor Degree or an equivalent qualification.
ABC Banking Corporation Ltd
- WEAL HOUSE, Duke of Edinburgh Avenue, Place d’Armes, 11328, Port Louis, Mauritius