Call Centre Agent

Rey & Lenferna Ltd is looking for a Call Centre Agent to manage the organisation’s customer communications while ensuring customer satisfaction and the organisation’s reputation.

Call Centre Agent

Rey & Lenferna Ltd is a recognised institution in Mechanical, Electrical and Plumbing (MEP) projects and presently holds over 50 exclusive brand representations. The company’s engagement is to provide customised and innovative integrated solutions to its clients, with a focus on customer service.

Rey & Lenferna Ltd is specialised in Residential, Commercial, Industrial, Project & Services (MEP), Automotive and Textile Services.  Our DNA is reflected in the way we do business, always acting legally and honestly with respect both for our own people and those we do business with.

Job Profile

Rey & Lenferna Ltd is looking for a Call Centre Agent to manage the organisation’s customer communications while ensuring customer satisfaction and the organisation’s reputation.

Role & Responsibilities

• Attend and route calls to the concerned person.
• Provide product and service information to customers based on customer needs.
• Make outbound calls to customers.
• Engage in follow-up with customers where necessary.
• Accurately record details of customer interactions.
• Update customer databases and maintain record of calls.
• Handle customer complaints / issues.
• Complete call logs and reports.
• Record interaction with clients and provide an insight to the Marketing Manager as to new trends and products needed.
• Any other cognate duties as assigned by the Head of Department.

Qualifications & Experience

• Holder of a Higher School Certificate.
• At least one year experience in a similar role.

Knowledge, Skills & Attitude

• Good understanding of the company's products or services to redirect calls effectively.
• Clear communication in terms of clarity of expression, volume, pace, tone, word choice, and grammar.
• Proficiency with office communication tools, such as Microsoft 365.
• Ability to empathise with customers and remain patient so as to provide excellent customer service.
• Ability to pay close attention to what customers are saying to understand their concerns and respond appropriately.
• Good organisational skills.

Location: Bell Village, Port Louis

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.