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CX Specialist

Black River
31,000 - 40,000
Permanent
Added 07/10/2024
Closing 06/11/2024
HR Team Mauritius

The CX Specialist executes PTP tickets within stipulated SLA & relevant to ABI compliance policies by providing the resolution information. He should provide proper communication flow within ABI & ABI's suppliers. He should support the CX Lead and STP Experts in day-to-day payment related queries.

Key roles and responsibilities

Handling queries from internal & external stakeholders
Working on tickets from GURU Portal (Payment Queries)
Monitoring MIN Ageing Tickets
Ensure usage of GURU tool
Support on payment related queries.
Support on P&B process
Support on VIM queries
Performing Dunning Verifications
Usage of Dunning Robots
Tracking reports in place
Analyze patterns in payment issues per supplier/category of suppliers
Participate in routine category calls for payment issues

Audit and Compliance

Assure compliance to invoicing policies and procedures
Establish appropriate audit trails and record retention per company requirements

Qualifications & Behavioral Competencies

•Undergraduate degree in management, procurement, commercial or equivalent

•Good understanding of ERPs ( SAP, SRM, Ariba etc…)

•Strong Analytical skills

•Proficient knowledge of Microsoft Office

•Communicating effectively by conveying information and ideas in a clear, meaningful, and timely manner, providing information to ensure understanding

•Establishing collaborative working relationships

•Executes with discipline and a sense of urgency

The company reserves the right to call only the best qualiﬁed candidates for the selection. exercises.

The company also reserves the right not to proceed with the vacancies.

ABInBev

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Block 12/13 Uniciti Office Park, Cascavelle, Mauritius

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CX Specialist

ABInBev

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