Assistant Manager – Recovery

To lead and coordinate recovery operations, ensuring efficient file management, timely claim recoveries, and strong liaison with third-party insurers, courts, MVIAC, and internal teams, while overseeing strategy, team performance, and continuous process improvement.

Key Responsibilities:

• Oversee the preparation and timely submission of recovery files in accordance with internal guidelines, legal standards, and regulatory requirements, including submissions to third-party insurers, MVIAC, courts, and other stakeholders.
• Supervise and support recovery officers in gathering required documents from internal claims handlers and external service providers such as garages, surveyors, and legal advisors.
• Monitor and manage the entire recovery portfolio, including defaulted, disputed, and legal claims, ensuring strategic follow-up actions and efficient resolution.
• Initiate and coordinate recovery efforts with third parties and defaulters, while maintaining proper documentation of all communications and agreements.
• Represent the company in court proceedings when necessary, and liaise with legal teams and external agencies to expedite litigation processes and maximize recovery outcomes.
• Negotiate settlements and repayment terms with clients and third parties; ensure all settlement agreements and discharge receipts are accurately documented and filed.
• Ensure timely processing of cheques, recoveries, and payments; maintain updated tracking systems, litigation registers, and recovery records on a daily basis.
• Lead the team in achieving monthly recovery targets and KPIs; track performance, analyze gaps, and implement corrective strategies.
• Coordinate and attend regular meetings with third-party insurance companies to follow up on outstanding cases and maintain professional working relationships.
• Prepare and present detailed reports and performance analyses on recoveries, disputes, and litigation progress to senior management on a monthly and ad-hoc basis.
• Ensure strict compliance with company policies, regulatory norms, and legal recovery procedures while identifying potential risks and recommending strategic improvements.
• Provide ongoing guidance, mentoring, and training to junior recovery staff, fostering a high-performing and collaborative team environment.

Requirements:

• Bachelor's degree in Finance, Law, Business Administration, or related field.
• Minimum 7 years of experience in recovery or related department in the insurance sector.
• ACII or any relevant courses pertaining to the insurance sector will be an advantage.

Skills:

• Strong negotiation and communication skills
• Familiarity with legal recovery procedures
• Analytical mindset
• Proficiency in Microsoft Office Tools

Key Competencies:

• Integrity and professionalism
• Problem-solving and decision-making
• Attention to detail
• Customer-focused approach
• Team collaboration