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Assistant Manager/Manager - Client Services

  • Mauritius
  • Not disclosed
  • Permanent
  • Added 14/01/2025 
  • Closing 13/02/2025
  • Aroumei Rungadoo
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Drive excellent service delivery and client administration as an Assistant Manager and ensure alignment with strategic objectives and business goals.

 

Role Overview

Purpose of Job:

Manage overall service delivery, ensuring a professional and comprehensive administration service is provided to existing and prospective clients in line with strategic objectives.
Main Responsibilities and Duties:
  • Proactively oversee and manage the operation of the team/division, ensuring a professional service is provided to clients and intermediaries.
  • Through effective analysis and management of the team/division and their resulting performance, ensure any knowledge gained is factored into the planning and formulating of the team’s own strategy, resources and procedures and ultimately the divisions annual business plan.
  • Create and ensure alignment of team's strategy to overall strategic objectives and KPIs set.
  • Oversee the administration, timely billing, fee collection, management of debtors and population of income to target relative to the clients within the team’s portfolio.
  • Fulfil the function of “Manager” on appropriate client entities.
  • Responsible for maintaining a good standard of corporate governance within the team, ensuring any legal, tax or statutory requirements are adhered to.
  • Active participation at internal business development meetings, demonstrate an ability to identify and manage potential business opportunities within the team’s portfolio of clients and where possible introduce prospective new business to the Group.
  • React to new business enquiries within an acceptable timeframe, effectively managing and accurately pricing enquires, ensuring the resources and services provided by the Group are fully explained and promoted.
  • Attend and participate at client meetings, either on or off site.
  • Develop, enhance and retain existing client base, advisers, intermediaries and other introducers of work, providing a value-added service and a high standard of client care.
  • Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation.
  • Oversee the administration and review of complex client structures, remain aware of risk exposure to both the client and the Group, including fulfilment of responsibilities under the review procedures.
  • Remain aware of the obligations for the reporting of unusual transactions and act as a guide to the team in this respect.
  • Directly coaching and mentoring Managers and Assistant.
  • Managers within the team.
    Attend and conduct where necessary monthly team meetings ensuring the appropriate employees remain appraised of any developments or changes within the Group.
  • Attend interviews for new recruits and play an active part in the selection.
  • Adhere to CPD requirements in accordance with qualification level and in-house procedures.
  • Develop self and ensure knowledge in relevant field at all times.
  • Deputies in the absence of Associate Director / Director.
  • Develop an ability to inspire and motivate the team and the wider.
    Group to sustain the Group’s unique stakeholder culture and adherence to the core competencies.
  • Adhere to the company's core values and expected behaviors.
  • Any other duties as deemed necessary or defined by management and/or Group Board.
Essential Requirements:
  • At least 8-10 years of experience in the Global Business Sector.
  • ICSA / ACCA background (or any other relevant professional qualification).
  • Well-developed communication skills and technical abilities.
  • Dynamic, self-motivated and collaborative.

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Bolt Talent Solutions (Pty) Ltd

 

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  • 1st Floor, La Promenade, The Trademark, MU, 80829, Moka, Mauritius

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