Application Support Specialist (SQL)

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

You will play a key role in ensuring customer satisfaction (both internal and external) by resolving technical and functional issues while maintaining effective communication with stakeholders. You will be a crucial point of contact for support and the continuous improvement of the solutions we provide.

Which tasks can you expect?

1. Incident Management & Technical Support

• Take ownership of and drive the resolution of incidents, including complex issues, while ensuring SLA compliance.

• Analyze root causes of recurring problems and propose long-term solutions.

• Implement workarounds to minimize incident impact on business operations.

2. SQL Expertise & Data Analysis

• Perform advanced SQL queries to identify, diagnose, and resolve technical issues.

• Manage data integration and manipulation to meet customer requirements.

• Automate and optimize data analysis to improve service quality.

3. Communication & Client Relationship

• Provide regular and clear updates to clients on issue resolution progress.

• Collaborate with technical and functional teams to ensure optimal request handling.

• Act as an efficient link between clients and internal teams (Development, Product, HR, Legal, etc.).

4. Request & Change Management

• Analyse and process client requests for system improvements in coordination with relevant teams.

• Monitor and implement changes while ensuring compliance and quality.

• Identify opportunities for improvement and propose suitable solutions.

5. Documentation & Reporting

• Maintain thorough documentation of incidents and requests in the ticketing system.

• Write and update technical and functional documentation.

• Communicate progress and escalate any potential delays or risks.

What do you have to offer?

• Strong SQL expertise (advanced queries, optimization, data analysis).
• Solid technical problem-solving and functional analysis skills.
• Experience with ticketing systems (Salesforce, Helpdesk, etc.).
• Fluency in French and English, both written and spoken.
• Customer-oriented mindset with the ability to work collaboratively in a dynamic environment.
• Experience in payroll or HR is a plus.
• 1 to 3 years of experience in a technical role.
• Technical experience with client interaction.
• Proficiency in MS Excel, Word, Outlook, and Internet.

What do we have to offer?

• An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
• A dynamic environment: flexible working hours and working from home – everything is negotiable
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.