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Application Support Engineer

  • Moka
  • Not disclosed
  • Permanent
  • Added 22/04/2025 
  • Closing 22/05/2025
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The Application Support Engineer works with Implementation and Support teams to optimize MS Applications. This role involves acting as a Business Analyst and IT Support, building strong team relationships, and serving as a trusted IT advisor for Enterprise Applications.

 

Key Responsibilities:

  • Collaborate with the Head of Applications and clinic IT team for infrastructure requirements.
  • Provision environments, install applications, and configure databases.
  • Establish backup policies and procedures.
  • Provide technical support and resolve application vulnerabilities.
  • Identify and evaluate technology solutions.
  • Understand the existing architecture landscape of applications.

Required Skills and Knowledge:

  • Strong communication and interpersonal skills.
  • Ability to motivate project teams and meet tight deadlines.
  • Strong analytical skills and ability to work independently.
  • Attention to detail and multitasking in a fast-paced environment.
  • Experience with automated testing software and working in waterfall & agile environments.

Required Competencies:

  • Ownership, urgency, and self-motivation.
  • Good business acumen and ability to translate technicalities into business language.
  • Comfortable discussing solution strategies with executives and operational staff.
  • Excellent English communication skills and ability to work in a multicultural environment.
  • Team player with the ability to create clear functional documentation.

Required Experience:

  • Experience in Digital Initiatives and structured SDLC environments.
  • Experience in high-paced environments and working with outsourced vendors.
  • Experience in cross-matrix reporting structures in multinational corporations.

Required Qualifications:

  • Bachelor's degree in business, logistics, or engineering.

Languages:

  • Excellent verbal, written, and interpersonal communication skills in English.

Travel Requirements:

  • Moderate travel (25%) required.

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