Application Support Analyst Level 3

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?

The Role

The Application Support Analyst will have to ensure the technical support of our products.

Essential duties and responsibilities include the following:

• Apply technical knowledge, skills and expertise to provide development, testing and support service to customers
• Collaborate with both onshore and offshore team members
• Accurately plan, record time and effort spent on activities via trackers
• Communicate orally and in writing with customers to provide good service
• Take ownership and follow up on assigned incidents/tickets
• Be logical and provide SWOT analysis when faced with challenges and problems
• Ensure responsive and timely incident resolution.
• Analyse, prioritize and follow-up on incidents/change requests.

Note that other duties may be assigned by Agile Coach

Minimum Education / Experience:

• Diploma or Degree holder in IT preferably.
• At least 2-3 years of experience in HR / Payroll environment.
• 2-3 years of experience in software development, testing or application support would be an advantage.

Basic Skills:

• Outstanding communicator (both written and oral) in English
• Work well alone as well as in a team
• Dependable
• Customer Service oriented
• Adaptable and Flexible when faced with tight deadlines
• Quality Orientated
• Ethical

Technical Skills:

• Knowledge of industry standards and project methodologies
• Knowledge of software development concepts and lifecycles
• Good analytical and problem solving skills
• SQL Knowledge

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.