Administrative Support

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Our client in the insurance sector is recruiting Administrative Support for the Claims department.  

 The Administrative Support assists in the claims handling process by providing administrative assistance, organizing documentation, communicating with clients, and facilitating the efficient resolution of insurance claims. This role is essential for ensuring that claims are processed accurately and promptly while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Administrative Support: Assist claims handlers with administrative tasks, including organizing files, processing paperwork, and maintaining accurate records of claims-related documents.
• Communication: Serve as a point of contact for clients, policyholders, and other stakeholders regarding claim inquiries, status updates, and documentation requirements.
• Documentation Management: Collect, review, and process claim forms, supporting documents, and evidence to initiate and complete the claims process accurately and efficiently.
• Data Entry: Enter claim information into the company's database or claims management system, ensuring data accuracy and completeness.
• Coordination: Coordinate with internal departments, external service providers (e.g., assessors, repair shops), and third-party vendors to facilitate the claims process and resolve issues in a timely manner.
• Customer Service: Provide courteous and professional assistance to clients and policyholders, addressing their questions, concerns, and requests related to claims processing.
• Compliance: Ensure compliance with regulatory requirements, company policies, and industry standards throughout the claims handling process.
• Team Collaboration: Collaborate with claims handlers, supervisors, underwriters, and other departments to resolve complex claims issues, share information, and ensure a seamless claims handling experience for clients.

 Qualifications and Skills:

• High school Certificate or equivalent required; associate's or bachelor's degree in business, insurance, or a related field preferred.
• Prior experience in an administrative role, preferably in the insurance or financial services industry.
• Knowledge of insurance principles, policies, and procedures related to claims processing.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Proficiency in using office productivity software (e.g., Microsoft Office Suite) and claims management systems.
• Customer service orientation and the ability to work effectively in a team environment.
• Adaptability and willingness to learn and develop new skills in a dynamic and evolving industry.

 Proactive reserves the right:

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.