Payroll Technician Specialist Intern (9 months)

Submit your application on :- https://jobs.dayforcehcm.com/en-US/mydayforce/ALLJOBS/jobs/68049

JOB SUMMARY

Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs and transmitted accurately and timely.

SPECIFIC DUTIES AND RESPONSIBILITIES

(other duties maybe assigned)

•          Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited and transmitted accurately and on time

•          Ensure accurate and timely processing of payroll impacting changes, payments and payroll processing for assigned clients

•          Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

•          Work with cross-functional internal partners to resolve client payroll matters and employee enquiries

•          Leverages strong analytical and problem-solving skills to efficiently resolve incidents

•          Provides customers with regular and timely incident updates

•          Maintains the highest level of customer satisfaction

•          Contributes to the support knowledge base

•          Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

•          Monitors scheduled import & export files

•          Processing of import files records and generates export HR files from DF to ICP

•          Process validation and investigates the files / failed imports

•          Login cases via CRM, failed import / export files / notifications

•          Updating share points status after each job

•           Work in coordination with technical support team

•          Validate trials exception error reports vs GTN

•          Keep the Global team aware of any escalations and feedback from Partners / Clients

•          To adhere with procedures / controls in place.

STANDARD DUTIES AND RESPONSIBILITIES

•          Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards

•          Meet or exceed process KPIs

•          Drive customer satisfaction by providing high quality of service

•          Execute corrective and preventive action plans

•          Record key delivery data for metrics purposes

•          Aim at becoming a Subject Matter Expert in process

•          Be an effective team player

•          Proactively highlight risks

•          Ensure that complaints are proactively escalated

•          Seek and respond to development feedback

Degree of Independence/Supervision required

•          Reports to Associate Manager/Manager

•          Promptly escalate exceptions to Associate Manager/Manager/Director

•          Accountable for individual performance

Competencies

Technical Competencies:

•          Experience in high volume payroll operation. End to end payroll experience is a plus.

•          Experience in the payroll outsourcing or consulting industry preferred

•          Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements 

•          Time Management and prioritization

•          Previous customer support experience

•          Demonstrable written and verbal communication skills using a variety of media dependent on the situation

•          Fluency in English (oral and written)

•          Telephone manner

•          Analytical and Reporting Skills

•          Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Behaviour Competencies:

•          Quality Focus

•          Results orientation

•          Capacity to adapt to Change

•          Initiative

•          People Sensitivity

•          Customer Orientation

•          Teamwork & Cooperation

•          Results Orientation

•          Information Seeking

•          Distribution of Knowledge

•          Assertiveness

•          Systems Orientation / Attention to detail

Education/Experience

•          HSC Holder or Higher Education

•          CIPP certified / Native Payroll certified (EMEA)

•          Sound knowledge of GDPR

•          At least 2 years of work experience in a customer-facing office environment

Other Requirements

•          EMEA working hours

•          Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays