H.A Ramtoola & Sons Ltd is looking for a Quality Officer (F&B)to join the company.

H.A Ramtoola & Sons Ltd is looking for a Quality Officer (F&B)to join the company.

Position Overview: The Quality Officer is vital in ensuring product quality and adherence to organizational standards. He/She is responsible for overseeing quality control processes, conducting inspections and audits, implementing quality assurance measures, and managing a team of quality control technicians. The Quality Officer works closely with cross-functional teams to drive continuous improvement and maintain high levels of customer satisfaction.

Main duties:

• Supervise and direct quality assurance technicians/auditors who are responsible for enforcing Good Manufacturing Practices and other quality-related policies to meet product quality standards.
• Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, sampling, and sanitation activities.
• Audit quality control of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and regulatory standards.
• Follow up with implemented programs (GMPs, Good Hygiene Practices, HACCP, Allergen Control, Cleaning and Sanitation, Pest Control, Equipment Calibration, etc.) to ensure compliance by all employees and other personnel in the manufacturing facility.
• Assist in the coordination of testing results involving finished products, raw materials, and packaging components and the appropriate release and hold programs associated with these materials.
• Oversee the “On Hold” product program, including the status, release, and destruction of “Rejected” products.
• Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments.
• Monitor customer feedback and quality-related complaints.
• Coordinate with customer service teams to resolve quality issues and ensure customer satisfaction.
• Conduct regular reviews and customer feedback analysis to drive quality enhancement initiatives.
• Make proactive recommendations and offer/presenting solutions to the Quality Systems to improve quality and work efficiency.
• Assist in the implementation of policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support to meet product quality standards.
• Participate in all regulatory, third party and customer audits and inspections, and corrective action response.
• Attend and participate in all appropriate meetings.
• Ensure good performance by quality assurance technicians/auditors by mentoring, training, setting expectations, providing accountability, and performing evaluations.

Qualifications and Experience:

• Bachelor Degree of Science preferably in Food Science or Chemical Engineering.
• HACCP / ISO Certification would be advantageous.
• Min. 3 years of experience in the Food industry.
• Efficient in M/S office
• Good understanding of quality testing within the food and beverage industry to include analytical, microbiological, and sensory evaluation.
• Must possess a basic understanding of chemical and microbiological analysis.
• A good knowledge of Good Manufacturing Practices and food safety.

 Other requests:

• Ability to adapt to changing organizational and operational needs; ability to lead others through change.
• Ability to handle multiple tasks simultaneously.
• Ability to work under pressure.
• Skill in organization and prioritization, and attention to details.
• Strong team player and leader with the ability to work across multiple functions and disciplines.
• Working odd hours when necessary.
• A valid driving license.