The position of Social Media Community Manager consists of fostering engagement, building relationships, and maintaining the integrity of online communities through social channels.

Description

The position of Social Media Community Manager consists of fostering engagement, building relationships, and maintaining the integrity of online communities through social channels.  
 

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Writing content for social networks and contributing ideas to the marketing plans
• Respond to comments and customer queries in a timely manner 
• Monitor and report on feedback and online reviews 
• Organise and participate in events to build community and boost brand awareness 
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency 
• Liaise with Development and Sales departments to stay updated on new products and features 
• Build relationships with customers, potential customers, industry professionals and journalists 
• Understand client’s business, industry, competitors, key drivers, environment, etc
• Ensure projects stay on strategy, on schedule, and on budget
• Participate in brainstorming sessions for social content creation
• Proofread copy to check spelling and grammar
• Interpret data and identify strategic needs
• Create monthly publishing schedule (planning) for each brand
• Promote content through social advertising and produce media buying reports
• Produce monthly social media reports with recommendations
• Stay up-to-date with digital technology trends

Requirements and skills

• Proven work experience as a community manager 
• Experience launching online initiatives (New pages, projects, products and so on)
• Ability to identify and track relevant digital metrics and statistics
• Excellent verbal communication skills 
• Excellent writing skills 
• Hands on experience with social media management for brands 
• Knowledge of online marketing and marketing channels 
• Attention to detail and ability to multitask
• Degree in Marketing or relevant field