Customer & Administrative Support Officer

Fine & Country (Mauritius) situated at Chemin 20 Pieds, Grand Baie is currently looking for an experienced Customer & Administrative Support Officer.

Duties and Responsibilities

• Welcoming all customers at the agency through courteous greeting, professional approach and good communication skills.
• Assist customers as per their demands or queries and where relevant, request the assistance of any Real Estate Consultants.
• Ensure that the front desk area, sitting lounge is always clean, properly arranged and presentable to the eyes of all customers and stakeholders.
• Offer refreshments to customers and offer brochures and catalogues during waiting time.
• Respond to all telephone calls in a timely manner, provide information correctly, ensure call forwarding and display excellent customer service.
• Respond to emails as per set standards, verify any denunciation on CRM system, inform reporting Manager for proper action where required.
• Redirect customers to respective agents in relation to short-term and long-term rental department.
• Sorting and distribution of courier to team members, prepare outgoing courier upon request, and invoices to be forwarded to Finance Department.
• Manage stationaries and stock level not limited to letterhead papers, collaterals, office supplies and liaise with concerned departments for order.
• Assist Real Estate Consultants in preparation of documents related to contracts for sales, rentals and mandates.
• Liaise with Real Estate Consultants to ensure that required information (E.g. date, price, duration, etc.) is readily available to be inserted in sales, rentals and mandates contracts.
• Proper filling (hard and soft copies) of all documents received from team members for ease of traceability and reference.
• Manage listing of properties from different platforms and communicate information to stakeholders.
• Verify that all prepared documents related to sales and rentals are error-free and liaise with concerned Consultants for vetting going forward.
• Liaise with other agencies and service providers upon request, gather required information and communicate with requester.
• Report any anomalies to reporting Manager for proper action.
• Ensure that the front desk is not left unattended during absence through temporary assistance for replacement.
• Any other cognate duties related to post and as instructed.

Requirements

• HSC Holder/Courses followed in Secretarial Duties or Customer Service.
• Minimum 3 - 5 years working experience in Real Estate Agencies.
• Excellent telephone etiquette.
• Excellent customer service and interpersonal skills.
• Excellent communication skills – verbal and written – English and French.
• Good administrative skills, ability to prepare documents (error-free) and ability to handle multiple tasks.
• Professional in approach, punctual, honest and team player.
• Possess a clean certificate of character.
• Ability to work on Saturdays.