The Parts Advisor must assist all mechanics and customers in purchasing needed parts and supplies.

RESPONSIBILITIES AND DUTIES

• Look up and prepare parts quotation by utilizing several parts catalogs to find details, price & availability of parts.
  
• Process customer quotations and assist service advisors with estimates for unavailable parts and ordering non-available parts as needed.
  
• Work with PVN to order customized parts for new vehicles.
  
• Send requests for borrowed parts in case of urgency.
  
• Provide Technicians with necessary parts with minimal wait time; send parts pre-picking list (e.g., when customer is coming in for recall part or scheduled service interval).
  
• Calculate pricing/ estimations for parts.
  
• Once quotations have been approved ensure parts have been reserved accordingly.
  
• Note which stock is running low and order replacement stock in good time.
  
• Follow up on special parts of grounded vehicles and notify technicians when received.
  
• Follow up on borrowed parts from new vehicles/temporary repairs.
  
• Review orders for reserved parts on a weekly basis.
  
• In case of urgency liaise with the Procurement to look up for parts locally.
  
• Liaise with the Procurement for ETA and notify service advisors accordingly.
  
• Assist with inventory.
  
• Study knowledge of all parts products and services.