We are recruiting an IT Support Specialist who will play a crucial role in ensuring the efficient operation of the organization's IT systems.

This role involves providing technical support of all IT systems to end users, ensuring all calls for support are dealt with promptly and appropriately maintaining hardware and software to agreed standards. 

Key Responsibilities – The below is a non-exhaustive list of the duties to be performed by the IT Assistant.

• To log support calls and document their outcome to facilitate the resolution of common queries;
• To pro-actively provide information to users on the progress of outstanding support calls;
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment;
• Perform equipment repairs as necessary;
• To install and configure operating systems and software to agreed standards;
• To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
• Troubleshooting IT related problems in a network based environment, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• To assist in compilation and maintenance of an accurate inventory of hardware and software
• Assists in IT projects and initiatives, leading to the continuous improvement of the IT provisions for the office such as recommendation of software acquisitions, application upgrades/rollout and network upgrades;
• To provide training to end users
• Maintain awareness of technology trends and current event in information technology (e.g. security alerts)
• To provide at all times a professional, courteous and timely response to individual users
• Perform any other cognate duties

Education & Skills

• Minimum HSC & at least 1 year working experience
• A Certificate/ Diploma in Information Technology
• Technical knowledge in MS Office 2010, Win 7
• A+, MCP & MS Access is a plus
• Analytical and problem solving skills
• Ability to work under pressure at times
• Be prepared to work outside normal working hours whenever required
• Self-motivated, willingness to learn and committed team player
• Fluent in English and French (both oral and written)