IT Support Officer

Key Responsibilities

• Serve as the main point of contact on all IT-related matters and service end users.
• Maintain network security as per established policy.
• Conduct the administration, maintenance and troubleshooting of computer stations, laptops, and software for the company.
• Ensure that all servers, network, cabling, and other related equipment are configured and maintained.
• Perform software and application installation, upgrades, and maintain sites and software licenses.
• Troubleshoot networks, systems, and applications to identify and fix malfunctions and other operational problems.
• Ensure that users are promptly informed about scheduled network maintenance and disruption of network availability.

Job Requirements

• Diploma in Computer Sciences or Information Technology or equivalent.
• At least 4-5 years working experience in IT or LAN administration, implementation & user support.
• Excellent knowledge of advanced IT-related trends skills.
• Knowledge of the Microsoft Office package, IP telephony system and security appliances will be an advantage.
• Advanced knowledge in networking and troubleshooting.
• Must be available to work odd hours and meet tight deadlines.
• Being a self-starter and self-motivated is critical.
• Ability to take initiative and show creativity.