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Reservation Manager

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 11/03/2025 
  • Closing 10/04/2025
  • HR Dept
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The reservation Manager has the responsibility to handle and respond in a professional manner to reservation requests of our valuable customers as well as establish a sound working relationship with our suppliers – Hotels and other partners.

 

  • Ensuring that all bookings are correctly treated and responded to within a maximum period of 24 hours. 
  • Ensuring that responses to partners reflect accurate information and that tariff are applied correctly. 
  • Coaching/training Reservation Consultants so that work reflects standards of Mauritours
  • Developing product knowledge of the team. Ensuing that the team understands the requirements of the Marketing Department / Partners and translating same in terms of advice to partners, up-selling of services where required. 
  • Review , improve and devise procedures that will improve productivity and customer responsiveness.
  • Checking of all invoices of special services prior to effect payment by Accounts Department.
  • Take immediate corrective and preventive actions where there has been failures.
  • Perform any other cognate duties.

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