Technical Trainer - Professional Services

You will create courseware and maintain curriculum content that will be used to deliver instructor-led training, virtual and on-demand videos (such as vILT courses, online courses, video tutorials, etc) to our customers, partners in a train-the-trainer event.

Core Responsibilities

● Dual role – 70% training delivery and 30% professional services deployment projects
● Design, develop and maintain training curriculum for varying technical audiences. This includes
updating curriculum and materials as new features are introduced. Help to create Stories and
Use Cases to frame and elaborate the course learning goals in the context of real-world
applications
● Design, develop and maintain presentation content, quizzes, certification exam questions and a
job-task analysis for training courses.
● Design, develop and maintain lab exercises and guides to give students hands-on experience in
training labs and provide supporting material for post-training reference.
● Continue to develop the Netskope Certification curriculum and process.
● Support field trainers to ensure engaging delivery of courseware to students
● Self-manage your projects with a high organization, report on updates, be accountable and keep
your team abreast of project status.
● Develop strong working relationships with subject matter experts (inside or outside the company)
to validate course design and content.
● Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
class with a new training partner as they ramp-up.
● Lead the Partner and End Customer training efforts to satisfy training demands.
● Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
trainers, and SEs from all training activities.
● Present the Netskope cloud security assessments to Customer
● Create and deliver detailed and professional level documentation
● Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
● Create evaluation test plans and implement DLP solutions

Job Requirements

● 3+ years recent applicable experience delivering and/or developing instructional content to
enterprise-class customers.
● 3+ years of experience as a Professional Services Consultant with a proven track record and
demonstrable skills at presenting technical information at the business executive level or at the
architect level
● Excellent knowledge and experience with network security technologies including but not limited
to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
● Working knowledge of HTTP(S), DNS and Layers 4-7.
● Experience in leading live and remote training sessions, preferably to a distributed audience.
● Experience writing clear step-by-step instructions to meet well-defined objectives
● Project management skills, including clear communications, to keep your team apprised of status
and to get help when you need it
● Bachelor’s degree