Technical Operations Analyst (06357)

Our client is seeking to recruit a Technical Operations Analyst.

Responsibilities

To administer and support Forum’s trading platforms so that a continuous reliable operation is provided to the business;

To operate a service desk and monitor alerts and escalate where necessary to the appropriate department;

Technical monitoring of all Forum infrastructure;

Monitor connectivity of participants;

Ensure email alerts are investigated and forwarded to the appropriate department within Forum;

Operate the Forum service desk;

Liaising with external supplier service desks;

Assist with the creation and maintenance of Market Operations Processes and help improve operational efficiency;

Participation in design and subsequent test of applications used by Market Operations;

Provide assistance/support to other team members where necessary;

Help build team culture with focus on customer service, delivery, quality and knowledge sharing.

Profile

At least 2 years’ experience in similar IT Support role;

Experience in trading applications or city financial services would be a plus;

Good communication skills;

Awareness of regulations and security controls;

Familiarity with behaviour of financial instruments;

System monitoring;

Operating system administration;

Knowledge management.