Software Developer Senior - Implementation

The Senior Software Engineer will have to ensure the delivery of quality software solutions via development, testing or support activities and is also actively involved in providing support to junior team members via reviewing and coaching activities.

KEY ACCOUNTABILITIES:

• Apply technical knowledge, skills and expertise to provide development, testing or support service to clients and customers
• Achieve delivery of core/customized products in accordance with agreed schedules, procedures and standards
• Review deliverables of junior team members
• Accurate recording of time, effort and schedule related activities via trackers
• Root cause analysis of defects/issues and drive resolution
• Good communication skills to achieve excellent customer service
• Escalate to the Team Lead and/or Lead Engineer if needed, on risks/issues identified which impact project delivery schedules
• Take ownership and do close follow up on project/s assigned
• Monitor and control metrics for development, testing or support area • Seek and respond to development feedback

Supervisory Responsibilities: Supervision of other personnel may be required in this position and these include:

• Provide work direction and guidance to junior team members: ensure accuracy of the work of team members via coaching and reviewing, their ability to operate under deadlines and to work on multiple tasks
• Provide effective team collaboration to rapidly progress projects
• Provide training to junior team members
• Facilitate knowledge sharing and capture within the team

Competencies: To perform the job successfully, an individual should demonstrate the following competencies (for development, testing or support as appropriate):

Support

• Work efficiently on support tasks
• Drive to ensure responsiveness and resolution time targets are met.
• Analyse and prioritize incidents/change requests, ensuring that the incident/change request process are being followed
• Ensure documentation/log completeness
• Support business users
• Pro-actively identify disruptions in the processes and recommends solutions
• Understand support framework as applied in a development centre

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

• Degree holder in IT/IT related fields
• At least 2-4 years’ experience in software development, testing or support environment.

Basic Skills: 

• English Communication, Verbal and Written
• Team Player/Focus
• Dependability
• Customer Service orientation
• Meeting targets
• Adaptability
• Flexibility
• Quality Orientation
• Information Gathering
• Ethics and Standards

Technical Skills:

• Computer/IT Literate
• Proven knowledge of process methodology
• Comfortable with software development concepts and lifecycles • Excellent analytical and problem solving skills