Service Now Application Agent

Minimum of 3+ years of proven knowledge and working ability to develop, implement,test, and troubleshoot complex software applications.

Our Client:

Our client, one of the leading companies in the IT & Telecommunication sector is seeking to recruit a Service Now Application Agent.

Your roles and Responsibilities:

• Responsible for troubleshooting and resolving customer faults on Service Now. When resolution is not possible ensure the fault is passed to the most appropriate group able to resolve.
• Customer Communication: Call handling
• Open, update and close incident and changes tickets

• Degree in IT or equivalent.
• Minimum of 3+ years of proven knowledge and working ability to develop, implement, test, and troubleshoot complex software applications.
• Experience with development technologies like Java, Javascript, jellyscript,html,css
• Experience with microsoft application development tools including one or more of the following: visual studio, c#, visual basic, microsoft office applications, microsoftSQL server, microsoft SQL reporting and integration services, etc.
• Working hours Flexibility -NOT 24/7
• Fluent in English and French (spoken and written) - specially French