Senior ICT Support Officer

• Customer-facing user support. • Server/cloud/network administration, M365 administrator and support. • Service Desk Management. • Technical implementation of ICT projects.

The Senior ICT Support Officer provides hands-on support of users and ICT systems as well as managing the operation of a small Service Desk. This role is a mixture of:

• Customer-facing user support.

• Server/cloud/network administration and support.

• Service Desk Management.

• Technical implementation of ICT projects.

Selection Criteria

1. Demonstrated practical experience in:

a) Support of a Windows 10 environment and M 365.

b) Support of Hardware

2. Demonstrated stakeholder management skills including communication (oral and written) and interpersonal skills.

3. Excellent analytical and problem-solving skills.

4. Strong time management and the ability to prioritise competing demands.

5. Proven ability to work alone and as part of a team with minimal supervision.

6. Ability to research, propose and implement solutions to ICT requirements. Desirable criteria:

 Microsoft MCSA. 2. Experience in Microsoft environment. 3. CompTIA A+