Reservations Supervisor
- Black River
- Negotiable
- Permanent
- Added 24/04/2024
- Closing 24/05/2024
- Hilton HR Dept
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Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
- Monitor and analyze Rooms Inventory to maximize occupancy and increase average rate.
- Process and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
- Interview, train and supervise reservation agents for the efficient operation of the department. Monitor performance and give feedback according to established standards.
- Calculate and prepare, Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
- Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Calculation, monitoring, and transmission of HHonors points.
- Assists in the capacity of reservation agent when needed.
- Initiate and prepare reports as required.
- Assist office in any other administrative duties as needed.
PROFILE
- Excellent oral and written communication skills.
- Ability to manage and work with outside groups and agencies.
- Excellent organizational skills.
- Ability to work well under pressure.
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong interpersonal skills.
QUALIFICATION
HSC or University degree would be an advantage.
EXPERIENCE
Two years with travel industry reservations system and hotel property management systems.