As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners.
Description:
As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners. With your expertise in managing these bookings, you will play a key role in maximizing revenue and maintaining strong partnerships with them.
Responsibilities and duties:
The position shall include, but not limited to the following areas and activities. At the Management’s discretion, direction may be given for tasks outside the scope of work described:
Efficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour Operators
Handle inquiries via phone, email, or other communication channels in a courteous and timely manner.
Gain a comprehensive understanding of each property's availability and effectively communicate it to partners.
Collaborate with hotels to ensure the proper handling of bookings and requests.
Arrival docs & rooming lists verification
Provide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.
Pay meticulous attention to special requests and preferences to enhance guests overall experience.
Identify opportunities for additional services and amenities to enhance guest’s experience
Identify opportunities to sell higher room categories
Make use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records.
Uphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards.
Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.
Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods.
Address and resolve any challenges or issues promptly and professionally
Elevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary
Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.
Candidate Profile:
Benefit:
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