Référent Réclamation (Claims Coordinator)

Handles complaints (including sensitive ones) and manages the General Data Protection Regulation (GDPR) rights (access, deletion, opposition, etc.).

Major actor debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

Operations

• Contributes to monitoring and updating internal procedures for handling complaints.
• Creates standard response templates for the various complaint types and have them validated by the mediation department in France.
• Performs all tasks delegated by the mediation department in France and be the point of contact for this department.
• Trains someone as a backup to monitor complaint handling activities.
• Tracks and updates reportings.
• Tracks complaint processing times, ensures that processing is done in a timely manner and ensures that all complaints are addressed.
• Keeps up to date on the processing procedures of each client, by providing updated and adapted replies to the requests received.
• Notifies Internal Control department of identified risks.
• Raises awareness of new processing guidelines
• Performs other cognate duties as and when required.

Your distinctive profile

• HSC
• Excellent written/oral communication skills in French
• Ability to deal with problematic clients and respectful of customer discourse quality charters
• A good expertise in the credit control field or negotiation
• Capacity of writing e-mails or letters in a professional manner
• Fluent in computer science and Office

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.


If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…