Receptionist - The Address Boutique Hotel

• HSC • NC 3 Front Office • Basic computer skills • Knowledge of Opera • Microsoft word Skills • “Cultivée” • Active listening and excellent Communication Skills (both written and verbal)

• Reconcile bills on system & dockets (Verify bills & inquire with concerned departments through mails)
• Prepare departure control sheet (Reception check list, Rooming sheet, Mini-bar control sheet, Hotel transfer, Umbrella control sheet, Early breakfast sheet, wakeup call, handing over sheet
• Prepare key jacket
• Courtesy calls & update on system
• Prepare turndown list for VIPs & send to concerned department
• Fill in log book for evening shift & communicate in briefing about departures & any other issues
• Prepare ventilation sheet for EPIN
• Attend calls
• Take messages & transfer to concerned departments
• Fill log book & complain & request log book & do follow up of request and guests respectively
• To constantly check the handover, memo files and ensure checklists are completed at the end of the shift.
• To report any unusual occurrences and any concerns to the reception shift Supervisors.
• To ensure all special requests on the arrival list are being action and followed up.
• To ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.