RESIDENT MANAGER - Five Star Suites & Villa in the North

As the Resident Manager of Mythic Suites & Villas, you will provide strategic leadership. MJ Holidays, a group in full expansion with the upcoming opening of its 3rd Resort in Mauritius.

As the Resident Manager of Mythic Suites & Villas (Grand Gaube), you will provide strategic leadership and oversee all aspects of resort operations to ensure exceptional guest experiences and financial success. You will lead a team of department heads and supervisors, guiding them to achieve high standards of service excellence and operational efficiency.

Key Responsibilities:

1. Strategic Planning:

• Develop and implement strategic plans to achieve the resort's goals and objectives.
• Analyze market trends, guest feedback, and financial performance to identify opportunities for growth and improvement.
• Collaborate with senior management to establish budgets, revenue targets, and performance metrics.

1. Leadership and Supervision:

• Provide strong leadership and direction to department heads and supervisors, fostering a culture of teamwork, accountability, and continuous improvement.
• Oversee the recruitment, training, and development of key personnel, ensuring a skilled and motivated workforce.
• Conduct regular performance evaluations and provide feedback to encourage professional growth and excellence.

1. Guest Relations:

• Set high standards for guest service and satisfaction, ensuring that all guests receive personalized attention and prompt resolution of any issues or concerns.
• Establish and maintain effective communication channels with guests to solicit feedback and enhance their experience.
• Lead by example in demonstrating a commitment to exceptional hospitality and exceeding guest expectations.

1. Owners management:

• Give full support to owners to ensure their expectations are met, while also representing their interests within the resort's management decisions. 
• Ensure a clear and transparent communication with owners is essential to foster a strong partnership and ensure that their property is maintained properly & according to their requirements.
• Additionally, the Resident Manager will work closely with owners to explore opportunities for property enhancements, renovations, or other repairs to keep the highest quality standards are maintained.

1. Financial Management:

• Manage the resort's financial performance, including budgeting, forecasting, and cost control measures.
• Monitor revenue streams, expenses, and profitability, taking proactive steps to optimize revenue and minimize costs.
• Analyze financial reports and key performance indicators to make data-driven decisions and drive financial success.

1. Operations Management:

• Oversee all aspects of resort operations, including front office, housekeeping, maintenance, food & beverage, and recreational services.
• Ensure compliance with all relevant regulations, standards, and policies governing resort operations.
• Implement best practices and innovative solutions to enhance operational efficiency and guest satisfaction.
• Ensure a close collaboration with the syndic and the various stakeholders on site to make sure that the services are delivered in a timely manner and with the highest standards

1. Marketing and Sales:

• Work closely with the marketing and sales teams to develop and execute strategies to attract new guests, drive occupancy, and increase revenue.
• Identify opportunities for partnerships, promotions, and targeted marketing initiatives to expand the resort's market reach and brand presence.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
• Proven experience in senior leadership roles within the hospitality industry, with a track record of success in resort management.
• Strong leadership and managerial skills, with the ability to inspire and motivate a diverse team.
• Excellent communication, negotiation, and interpersonal abilities.
• Strategic thinker with the ability to analyze data, identify trends, and make informed decisions.
• In-depth knowledge of hospitality operations, financial management, and industry best practices.
• Demonstrated commitment to guest satisfaction, quality service, and continuous improvement.

Join our team as a Resident Manager and lead our luxury villa property to new heights of excellence in hospitality and guest satisfaction.

MJ Holidays, a group in full expansion with the upcoming opening of its 3rd Resort in Mauritius.