This job is expired
Quality Assurance Coordinator - Paradis Beachcomber Golf Resort & Spa
- Black River
- Not disclosed
- Permanent
- Added 28/02/2024
- Closing 29/03/2024
At Beachcomber Resorts & Hotels, we believe in nurturing talents and growth. We are actively looking for outstanding candidates to apply for the post of Quality Assurance Coordinator
Main Duties:
- Attends and participates in daily meetings, operational meetings and committees, sharing any information pertaining to the operation from the guest feedback;
- Obtains instructions from the Quality Assurance Manager with regards to areas of service which may require attention and how to provide support;
- Coordinates the Quality Calendar according to the Quality Plan for collaborating with all departments;
- Monitors guest feedback – Online reviews and Customer Satisfaction Survey;
- Produces periodic reports, communicates on the feedback and status of performance;
- Performs Quality checks, audits and reports;
- Follows up on audits and action plan;
- Provides support in the follow up of Health & Safety and Food Safety standards issues;
- Assists the Head Office in the implementation of projects;
- Implements quality strategies in liaison with the QAM following results of in house audits, Head Office announced audits and mystery audits;
- Writes up standard operating procedures when required upon instructions from the QAM.
Candidate Profile:
- Higher School Certificate or equivalent;
- Diploma or Bachelor’s Degree in Hospitality Management or a related field;
- At least two years of working experience in hospitality or related function with a strong service culture knowledge;
- Strong knowledge of quality terms and concepts;
- Good communication, time management and organisational skills;
- Ability to work under pressure and to multitask;
- Able to demonstrate behaviours that are in line with Beachcomber Core Values and the Beachcomber Way;
- Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;
- Fluent in written and spoken English and French.
NEW MAURITIUS HOTELS LIMITED – Beachcomber HOTELS
- Beachcomber House, Botanical Garden Street, Curepipe, Mauritius
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