Payroll Support Specialist

The main purpose of a Payroll Support Analyst is to work as part of a team and provide payroll support to a specific group of customers.

KEY ACCOUNTABILITIES:
 
1. Provide payroll support to the required service level in line with the service descriptions to enable the achievements of the teams designated customer satisfaction. 2. Maintain effective internal and external communications channels to ensure that relevant people / departments have the necessary information to assist them in contributing to customer support. 3. To contribute to the effectiveness of the team by demonstrating a co-operative and supportive attitude to fellow team members. 4. To assist with additional responsibilities as required by Team Leader/Manager. 5.  Continually query customer requirements to identify opportunities for additional revenue, liaising where appropriate with sales. 6. 
 
7. 8.
Receive and record customer enquiries in sufficient detail to satisfy the need for information where the issue is escalated or used for management information purposes Follow procedures within the Team that satisfy company and ISO9001 requirements. The support desk role requires covering the hours of 08.30 to 17.30 (UK Time), and therefore you will be required to work on a rotating shift pattern.
 
KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE
 
Essential:
 
1. Payroll experience this includes knowledge of Tax, NI, SSP, SMP, Manual calculations. 2. Experience within a customer service environment. 3.  Experience on using Oracle and other payroll systems. 4.  Good PC skills including Microsoft Word, Excel, Outlook and Internet. 5. Willingness to learn additional technical skills such as SQL to eventually provide Tier-1 and Tier-2 Application Support.